Frequently Asked Questions
Everything you need to know about choosing, customizing,
delivering and supporting your CNC solution.
Browse Questions by Topic
Machine Selection
How do I choose the right CNC machine for my application?
Share your material, cutting size, accuracy requirement, and daily production plan. Our team will recommend a suitable machine configuration instead of pushing a one-size-fits-all model.
What materials can your CNC machines process?
Different models can be configured for wood, panel furniture, acrylic, plastics, aluminum, soft metals, and composite materials. Final capability depends on spindle, tooling, table, and control configuration.
What are the differences between normal and heavy-duty machines?
Heavy-duty models usually offer stronger frames, higher stability, better vibration resistance, and are better suited for continuous production or more demanding materials.
Can you recommend a machine for my specific workpiece?
Yes. Send your product drawings, photos, materials, and target output. We can help evaluate the machine size, spindle power, tooling, and fixture requirements.
Custom Solutions
Can you customize machines for our production needs?
Yes. We can support custom machine size, table structure, spindle options, control systems, dust collection, safety covers, and workflow-related configurations.
What information do you need for a custom solution?
We usually need your material, product size, processing method, daily output target, workshop space, power supply, and any special fixture or automation needs.
Can you help with production line layout?
For suitable projects, our team can provide practical layout suggestions to help you plan machine placement, feeding, unloading, and operator workflow.
How long does customization usually take?
The timeline depends on complexity, engineering confirmation, parts availability, and production schedule. We will confirm estimated timing before order confirmation.
Production & Quality
Do you test machines before delivery?
Yes. Machines are inspected and tested before shipment, including assembly checks, running tests, electrical checks, and basic performance verification.
What quality control processes do you follow?
Quality control covers raw material checking, frame processing, key component inspection, machine assembly, electrical testing, running tests, and packing inspection.
Can I visit your factory for inspection?
Yes. Factory visits and third-party inspections can be arranged. This helps buyers verify real production capability before making a purchasing decision.
Do you provide inspection records?
For confirmed orders, we can provide relevant photos, videos, and inspection information according to the project and customer requirements.
Shipping & Delivery
Can you ship machines to our country?
Quick CNC exports to many international markets. We can support shipping arrangements based on your destination, machine size, and preferred trade terms.
How do you protect machines during transport?
Machines are usually packed with protective materials and export-ready wooden packaging to reduce transportation risk.
Can you help with customs documents?
We can provide standard export documents such as invoice, packing list, and other required documents based on the confirmed order and shipping terms.
How is delivery time confirmed?
Delivery time is confirmed according to machine configuration, production schedule, customization level, and final shipping arrangement.
Installation & Training
Do you provide installation and commissioning support?
Yes. We can provide remote guidance, manuals, videos, and where applicable, on-site service arrangements depending on the project and destination.
What training do you offer for operators and maintenance?
Training can cover machine operation, software basics, tooling use, daily maintenance, troubleshooting, and safety operation procedures.
Can new operators learn to use the machine quickly?
With proper training and clear process setup, most operators can learn standard operation. Complex applications may require additional process testing and guidance.
Do you provide operation manuals and videos?
Yes. We can provide relevant operation instructions, videos, and technical documents to support installation and daily use.
After-sales Support
What support do you offer after purchase?
We support technical consultation, troubleshooting guidance, spare parts supply, maintenance advice, and process-related communication after delivery.
How fast can your team respond to issues?
Our team aims to respond quickly during working hours and provide practical guidance based on photos, videos, error messages, and machine status information.
Do you offer spare parts support?
Yes. We can help customers identify required parts and arrange spare parts supply to reduce downtime and keep machines running.
Can your team help solve process problems?
Yes. For application-related questions, our engineers can review your material, tools, parameters, and cutting results to suggest practical adjustments.
Can’t Find the Answer You Need?
Our engineering team is ready to provide quick guidance and help you find the right CNC solution for your needs.